A senior role in a small, senior team - leading reactive service delivery alongside our Technical Director, and building the processes the desk runs on as we grow.
dataplanet is a Microsoft-focused managed IT and cyber security provider in Cirencester, working with UK businesses of 10 to 1,500 staff across professional services, engineering and regulated sectors. Our whole proposition is proof, not promises - security-led managed services with outcomes clients can measure. This role is central to making that true every day.
Let's be honest about what this isn't. It isn't a queue you disappear into, and it isn't a job where the processes already exist and you just follow them. We're small and growing deliberately, which means you'll spend as much time building how the desk works as working it. If being "the process" in a business rather than following someone else's suits you, read on. If you'd rather inherit a mature machine and keep it running, this probably isn't your role - and we'd rather say so now.
The first is run. You own the day-to-day flow of tickets, alerts and client requests - triage, prioritise, resolve or escalate with full context - keeping response and resolution consistent across every managed client. You work alongside the Technical Director, not underneath a queue.
The second is build. You define the processes the desk runs on, automate repeat work so the same problem is never solved by hand twice, and sharpen our internal tooling as we scale. You'll also grow into the operational side of our live Assurix trustmark - starting with evidence gathering and mapping our practices to the monitored controls, building toward owning it as the processes mature.
Microsoft 365, Huntress, Veeam, Fortinet, HPE, Rubrik. You don't need to know all of it on day one - but you should be excited to.
This isn't a job with a ceiling. As dataplanet grows, so does this role - and which way it grows is partly yours to choose. The four paths below are genuine options we'd back the right person to take, not a corporate ladder drawn on a wall.
You don't have to know which today. The right person will try the work, find the direction that fits, and we'll build the role around it. EMI share options are on the table for someone who becomes part of where dataplanet is going.
No cover letter clichés.